You can reach our support team through the chat widget on our website or by emailing us directly. We aim to respond to all enquiries within one business day.
To help us resolve your question faster, include:
Your full name and the email address associated with your account.
Your order number (if your question is about a specific order).
A clear description of the issue or question.
For urgent matters or time-sensitive referral issues, mention the urgency in your message so we can prioritise it.
Our support team can help with account issues, order and referral queries, refund requests, collection centre questions, and general enquiries about our tests. For medical advice or interpretation of your results, your GP is the right person to speak with.