You can manage most of your account details by logging in to your account.
Update your personal details
Go to your account settings to update your name, date of birth, or other personal information. Make sure your details match what's on your photo ID, as collection centres may check these when you attend.
Please note: updating your account settings changes your details for future referrals. It doesn't change a referral that's already been issued. If you need to correct the details on an existing referral, see our FAQ 'What if the details on my referral are wrong?'
Change your email address
Email changes need to be handled by our support team, as your referrals and results are linked to your email address. Just get in touch and let us know both your current and new email address, and we'll take care of the rest.
Reset your password
On the login page, click Forgot password and follow the prompts. If the reset email doesn't arrive within a few minutes, check your spam folder or junk folder, or contact support for further assistance.
Delete your account
If you'd like to delete your account or request removal of your data, contact our support team. We'll walk you through the process and explain what can be removed and what we're required to retain for legal or clinical reasons.